1.How to Keep Jewelry
Jewelry should be kept dry. If your jewelry is not often used, store it in the specified dustproof bag. Good storage bins are lined with waterproof fabric and have a separate space for each item. If your climate is humid, place a small packet of desiccant crystals in your storage area. Avoid storing jewelry with rubber products. Always remove jewelry when using cologne, perfume or other chemicals.
Chlorine gas, especially at high temperatures, can permanently damage or discolor your gold jewelry. Gently clean gold or vermilion jewelry with a soft polishing cloth. Never overpolish jewelry, especially vermilion jewelry, as it can ruin the finish.
2.Whether customization is acceptable
Some products support custom sizes. If you need a special size, please contact our customer service by mail. We will get back to you as soon as possible if we can meet your needs.
About Order Cancellations and Returns
1.Whether the order information can be changed
Yes, if the order hasn't been shipped yet. If your order needs to be changed, please email us as soon as possible. It is not possible to change the order after it is shipped.
2.How to Cancel an order
It is entirely possible to cancel your order! Please do not hesitate to contact us via email and our team will do their best to meet your needs.
3.Why was my order canceled
Orders flagged as fraudulent by our payment processor will be automatically cancelled. Weful would never cancel a legitimate order without first contacting them. If your order is cancelled, it is likely that we contacted you and did not hear back. The most common cancellations are duplicate orders.
If you have any further questions, please email us.
1.Order not completed
If your order includes several items, it is possible that these will be sent separately, depending on available stock and shipping warehouse. Don't worry, your package will be here soon.
2.How to Use coupons
You can enter the discount code at checkout.
3.When will my credit card be charged
Once your order is submitted, your credit card will be charged. All orders are processed in US dollars, using the latest exchange rate.
4.How to query logistics progress
We want you to keep track of your orders. Therefore, when we ship your order, you will receive a confirmation email. You can use the logistics single number at 17track to check the package shipping schedule.You can also visit the Order Tracking section to check the status of your order. Or directly send an email to our customer service to help you check the logistics progress.
If you have any questions or additional information about the shipment of your order, please contact us. If the information is not updated, please check again 24 hours later and let the Courier manage your goods remotely.
5.Why does my tracking number not show any progress
The tracking number for your order will be emailed to you shortly after the order is placed. If you receive a tracking number, that means your package is in transit. We are happy to confirm your order, please email us!
6.How long will it take to receive my order
Processing your order, product manufacturing and delivery (free of charge) can take up to 4-20 business days. We make every effort to ensure that you receive your order as soon as possible without compromising the quality of our products.
7.How can I check if my order package has been received
After placing your order, you will be given an order confirmation number. It will also be sent via email with your order details.
About personal information security
1.Payment methods we can accept
Your safety is our priority: our website only offers safe and guaranteed secure payment methods.
We accept :Credit Cards，PayPal
2.Whether personal information has been leaked
Yes!The appearance of "HTTPS" in our store URL testifies to our quality of service. HTTPS is a variant of HTTP and uses the SSL/TLS protocol for security protection. HTTPS is used to protect financial transactions on merchant sites. As e-merchants, we realize that the use of SSL is indispensable in today's society. This is the best way to protect your data and protect you from hackers and identity theft.
An SSL certificate is visually represented by a padlock that appears in the URL bar of a Web browser. It is also denoted by "s", which stands for "security", and has been added to the "HTTP" protocol in the site's address bar.
About the cooperation
1.How to contact us for business cooperation
For cooperation and media or public relations inquiries, please email us.
If FAQs are unable to answer your question, Please email us with questions and how we can help you. We will respond to requests within 24 hours of normal business hours. Please be sure to include your name, order number, and any other important information so that we can better serve your requirements.